Privacy Policy

Who we are

Our website address is http://emeraldtowel.com.

Emerald Towel Private  Limited needs to gather and use certain information about individuals.  We are committed to protecting your data and we respect your privacy.  This privacy notice will inform you about the type of personal data we collect; through the use of our sites, any data you may provide when you sign up for a newsletter, enquire, purchase a product, open an account with us or correspond with us by phone, email or otherwise and how we at Emerald Towel Private Limited use, disclose and protect that information.

Our data protection representative is responsible for overseeing questions about this privacy notice.  If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details below.

The data we collect

  • Personal data – title, name, age, gender, date of birth.
  • Contact data – billing and shipping addresses, phone numbers, fax numbers, email addresses.
  • Geographical data – the country you visit our website from, your language preference.
  • Financial data – credit/debit details, PayPal account details, Apple Pay account details.
  • Transaction data – details of payments from you to us and from us to you (about exchanges and refunds), products and services purchased from us.
  • Profile data – account details such as your username and password, preferences, clothing sizes, interests, feedback, comments, suggestions, and survey responses.
  • Technical data – IP address, time zone and setting, internet or mobile data service provider, browser type and version, operating system and platform and the device type you are using to access our website.
  • Usage data – which of our website pages, products and services you interact with, which emails and other marketing materials you are sent and interact with.
  • Marketing and communication preferences – which marketing channels you are subscribed or unsubscribed to, how you prefer or prefer not to be contacted.
  • Social media data – information on which of our posts, ads or pages you follow or are subscribed to and any interactions you have with them.
  • Other information specific to customer surveys and/or offers.

We will not collect any special categories of personal data about you.  This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.  We do not collect any data about criminal convictions and offences.

How we collect your data

  • You place an order with us
  • Direct interactions; you may give us your identity, contact and financial data by corresponding with us by post, phone, email, face-to-face at events and exhibitions or otherwise
  • You open an account with us
  • You create an account on our website
  • Subscribe to our newsletters
  • Request marketing to be sent to you
  • Supplied to fulfil a marketing requirement (for example a gift is sent to you at our customer’s request)
  • Third parties-or publicly available sources
  • Identity and contact data from data brokers or aggregators
  • Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the EU

How we use your data

We will only use your data as the law allows us to.  Most commonly we will use your data in the following circumstances.

  • Process, evaluate and respond to your enquiries
  • To register you as a customer
  • To process and deliver your order
  • To manage our relationship with you
  • To perform the contract that we are about to enter into or have entered into with you
  • To send you newsletters and/or updates
  • To make you aware of our goods and services that may be of interest to you
  • To verify your identity
  • To operate, evaluate and improve our business

If you do not provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods).  In this case, we may be unable to process an order for a product and fulfil our contract with you.  We will notify you at the time if this is the case.

Disclosures of your data

We may have to share your data to fulfil our contract with you.  These may include:

  • Internal third parties such as our employees or officers and legal entities within the company
  • External third parties including specialist IT support, suppliers and subcontractors for the performance of our websites and our contracts.
  • Courier companies to deliver your order; including DHL, Yodel, FedEx, DPD, APC, Hermes, Royal Mail, Interlink
  • Third-party freight agents to deliver your goods
  • Card payment solutions; including WorldPay, PayPal, First Data Merchant Solutions
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens within our business, the new owners may use your data following this privacy policy.

We require all third parties to respect the security of your data and to treat it by the law.  We do not allow our third-party service providers to use your data for their purposes and only permit them to process your data for specified purposes and by our instructions.